Customer Service/Call Center Manager
This candidate hires, trains and manages members of the customer service department or call center. Resolves escalated or difficult issues regarding client complaints and other matters. Works closely with managers in other departments, such as sales, on updating policies and procedures for client service.
Senior Customer Service/Call Center Representative
This candidate’s duties include those described for customer service/call center representatives but require stronger work experience for each function. Additional duties may include proactive communication with customers and clients via telephone, e-mail or regular mail; managing database records; drafting status reports on customer service issues and supervising staff.
Customer Service/Call Center Representative
This candidate’s duties include receiving and placing telephone calls. Also maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Also performs data entry and uses software programs. Also will require research skills to troubleshoot customer problems. Also possesses excellent communication abilities and proven alphanumeric data entry skills.
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